Support
How can we help?
The answers people look for most are below. If yours is not there, write to us and a person will reply.
Write to us
Email devtaskhub@devtaskhub.com. Every message is read by a real person and usually answered within two working days.
Tell us which phone you use and what happened. It saves a round trip.
Purchases and sign-in
I bought an unlock and it is not showing.
Open the shop in the app and tap Restore purchases, using the same App Store or Google Play account that made the purchase. If it still does not appear, write to us.
The sign-in email has not arrived.
Look in your spam folder, then ask the app for a new link. A sign-in link works once and expires soon after it is sent, so open the newest one, on the phone where LifeMuseum is installed.
Everything else
Where are my photographs stored?
On your phone — in a local database and your own photo library. Nothing is uploaded unless you publish an exhibit, share one in Couple Mode, or switch on Cloud Sync.
Do I need an account?
No. The app opens straight into your museum. An account only exists if you want the parts that involve somebody else: publishing, Couple Mode, or Cloud Sync.
Does it work with no signal?
Entirely. Everything — exhibits, the movie studio, posters, statistics — runs on the device with the aeroplane mode switch on.
What happens to my museum if I delete the app?
Without Cloud Sync, it is gone: the data lives only on that device. With Cloud Sync, sign in on a new phone and it rebuilds itself.
Can I get my data out?
Yes. Movies and posters export to your photo library as real files. For anything else, write to us and we will help.
How do I cancel Cloud Sync?
Through your store account — iPhone: Settings, your name, Subscriptions. Android: Play Store, Payments and subscriptions. Cancelling changes nothing on your phone; the local museum was always the original.
Is the music licensed from somewhere?
No. All six cues were written for this app and mastered for it. That is why there is no watermark and no claim on anything you export.
How do I delete my account?
In the app: open your profile and tap Delete account. It removes your public profile, everything you published or shared, your cloud backup and the login itself, straight away. If you cannot open the app, write to us from the address on the account.